Can you drive me to the Grand Pavilion Hotel? Sure, where is it located? It’s at 1225 West Harbor Drive.
你可以載我去君亭酒店嗎？當然可以，它位於哪裡？它在西港大道1225號。
Please take us to the Hilton Garden Inn at 325 Dearborn Street. No problem. Hilton Garden Inn on Dearborn, got it.
請帶我們去在迪爾伯恩街325號的希爾頓花園酒店？沒問題。迪爾伯恩的希爾頓花園酒店，明白了。
I need to go to the Westbury Grand Hotel at 456 Park Avenue. Okay, two passengers to the Westbury Grand Hotel.
我要去在公園大道456號的西伯利大酒店。好的，兩位乘客去西伯利大酒店。
Is this your first time in the city? Yes, it’s our first visit here.
這是你們第一次來這個城市嗎？是的，這是我們的第一次到訪這裡。
Do you know approximately how long it will take to get there? With current traffic, around 20-25 minutes.
你知道大概要多久才能到那裡嗎？以目前交通狀況，大約20-25分鐘。
That’s not too bad. I have a reservation for tonight, so we need to be there by 6 PM. We’ll get you there with plenty of time.
那不算太糟。我今晚有預訂，所以我們要在晚上6點前到達。我們有充足的時間會把你們送到那裡。
Great, thank you. Is the Westbury Grand Hotel easy to find from Park Avenue? Yes, it’s a large hotel right on Park Avenue, hard to miss.
太好了，謝謝你。從公園大道是否很容易找到西伯利大酒店？是的，它是一家大型酒店，就在公園大道上，很難錯過。
How much should I expect to pay for the fare? The fare should be around $18-20, plus tip.
我應該預計要支付多少車費？車費應該在18-20美元左右，外加小費。
No problem, I have cash ready. By the way, is it customary to tip taxi drivers here? Yes, it’s standard to tip 15-20% of the fare.
沒問題，我已經準備好現金了。順便問一下，這裡給計程車司機小費是習俗嗎？是的，給小費是標準的，通常是車費的15-20%。
Noted, I’ll make sure to tip. Does the Westbury Grand Hotel offer any luggage assistance? Yes, they have bellmen that can assist with your bags.
明白了，我會確保給小費。西伯利大酒店提供行李協助嗎？是的，他們有行李員可以協助您搬運行李。
This is our stop, the Westbury Grand Hotel taxi stand. What’s the total fare? The total is $19.50.
這是我們的目的地，西伯利大酒店的計程車站。總共是多少錢？總共是19.50美元。
Here’s $23 to cover the fare and tip. Thank you for the smooth ride. You’re very welcome, I appreciate the tip.
這是23美元用於支付車費和小費。謝謝你一路順暢的駕駛。不客氣，我感謝你的小費。
Welcome to our hotel. How can I assist you today? I’d like to book a room for two nights.
歡迎來到我們的酒店。今天有什麼可以協助您的嗎？我想訂一間房間住兩晚。
What dates will you be staying with us? I need a room from June 15th to June 17th.
您打算什麼日期入住？我需要從6月15日到6月17日的房間。
Do you have a reservation with us? Yes, I have a reservation under Michael Smith.
您有跟我們預訂嗎？有的，我以Michael Smith的名義預訂了。
How many guests will be staying? Just me and my wife, two guests.
有多少位客人將入住？只有我和我的妻子，兩位客人。
Do you have any preference for a room type, like standard or deluxe? What’s the difference between the two?
您對房型有什麼偏好嗎，比如標準房還是豪華房？兩者有什麼區別？
The deluxe king rooms are slightly larger and have additional amenities. I’ll take a deluxe room, please.
豪華特大床房略大一些，並提供額外的設施。我會要一間豪華房，謝謝。
Would you like to include breakfast with your stay? Yes, I’d like to add breakfast for both mornings.
您想在住宿期間包含早餐嗎？是的，我想加兩天的早餐。
Do you have any discounts or promotional rates available? Yes, we have a current promotion for 15% off your stay.
你們有任何折扣或促銷價格嗎？有的，我們目前有促銷活動給您的住宿15%折扣。
Can I see your ID and credit card for incidentals, please? Of course, here you go.
可以給我看看您的身分證件和信用卡嗎？用於支付雜費。當然可以，請你看。
Have you stayed with us before? No, this is my first time at this hotel.
您之前住過我們酒店嗎？沒有，這是我的第一次入住。
Would you like to join our loyalty program for future benefits? Yes, I’d be interested in learning more about the program.
您想加入我們的忠誠會員計劃以獲得未來的優惠嗎？是的，我有興趣了解更多關於這個計劃的信息。
Here are your room keys. Can I assist you with your luggage? No, thank you. I’ve got everything.
這是您的房卡。我可以協助您搬您的行李嗎？不用，謝謝。我可以搞定全部。
If you need anything during your stay, feel free to contact the front desk. What are the front desk hours? The front desk is staffed 24 hours a day.
如果您在入住期間若有任何需要，請隨時聯絡前台。前台的營業時間是？前台全天 24 小時都有工作人員值班。
Is there a fitness center or pool on the property? Yes, we have a fully-equipped fitness center and an outdoor pool.
酒店裡有健身中心或游泳池嗎？有的，我們有一個設備齊全的健身中心和一個戶外游泳池。
What time is check-out on my departure day? Check-out time is 12 PM, but you can request a late check-out if needed.
我離開的那天什麼時間要退房？退房時間是中午12點，但若有需要您可以要求延遲退房。
Is there a fee for late check-out? Yes, there’s a fee of $20 per hour after the standard check-out time.
延遲退房要收費嗎？是的，在標準退房時間後每小時收取20美元的費用。
Can I request a wake-up call for my last morning? Absolutely, just let me know what time you’d like the wake-up call.
我可以在最後一天早上要求叫醒服務嗎？當然可以，只要告訴我您想要叫醒服務的時間即可。
Hello, this is Michael Smith in Room 801. Can I order some room service? Yes, of course. Our room service menu is available in your room.
您好，我是801房間的Michael Smith。我可以叫客房服務嗎？可以，當然無問題。您的房間裡有我們的客房服務菜單。
I’d like to order the club sandwich and a side salad, please. Would you like anything to drink with that? Yes, can I get a bottle of water as well?
我想點一份俱樂部三明治和一份沙拉。跟餐您想喝點什麼嗎？好的，可以給我一瓶水嗎？
Certainly. Your order will be delivered shortly. Is there anything else I can assist you with? No, that’s all for now. Thank you.
當然可以。您的訂單很快就會送達。還有其他需要我幫忙的嗎？沒有了，目前就這些。謝謝。
I’d like to request some extra towels and a toothbrush kit, please. No problem, I’ll have those delivered right away.
我想請求一些額外的毛巾和牙刷套裝，可以嗎？沒問題，我馬上讓人將它們送來。
When is the latest I can order room service? Room service is available 24 hours a day.
最晚是什麼時候我可以叫客房服務？客房服務全天24小時提供的。
Do you offer any special amenities or services in the room? Yes, we provide complimentary Wi-Fi, a minibar, and an in-room safe.
你們在房間內有否提供任何特殊設施或服務嗎？是的，我們提供免費的無線網絡、迷你吧和房間保險箱。
How do I connect to the Wi-Fi network? The Wi-Fi network name and password are provided in your room guide.
我要如何連接無線網絡？無線網絡的名稱和密碼已在您的房間指南中提供。
Is there a charge for using the in-room safe? No, the in-room safe is complimentary for all guests.
使用房間保險箱要收費嗎？不用，房間保險箱是免費給所有客人使用。
Can I request a late check-out for tomorrow? Let me check availability for late check-out. Yes, we can extend your check-out until 2 PM. Great, thank you.
我可以要求明天延遲退房嗎？讓我查看一下空房情況以安排延遲退房。可以的，我們可以將您的退房時間延長至下午2點。太好了，謝謝。
Good morning, this is the front desk calling with your requested wake-up call. Yes, thank you for the wake-up call.
早上好，這是前台打來的是您要求的叫醒服務。是的，謝謝您的叫醒服務。
Excuse me, I’d like to extend my stay for an additional night, if possible. Let me check availability for extending your stay. Yes, we have availability to extend your reservation. Great!
不好意思，如果可以的話，我想延長住宿一晚。讓我查看一下空房情況以延長您的住宿。是的，我們有空房可以延長您的預訂。太好了！
I’d like to keep the same room if possible. Not a problem, you can stay in the same room for the additional night.
如果可以的話我想保留在同一間房間。沒問題，您可以住在同一間房間多一晚。
Do you offer any discounts for extended stays? Unfortunately, we don’t have any specific discounts for extended stays.
你們有任何折扣給延長住宿嗎？很遺憾，我們沒有針對延長住宿的特定折扣。
Hello, I’m checking out today. Can I settle my bill now? Yes, of course. Let me pull up your room charges.
您好，我今天要退房。我可以現在結算賬單嗎？可以，當然無問題。讓我查看一下您的房間費用。
Your total bill comes to $286 for the three-night stay. How would you like to pay? I’ll pay with the credit card on file.
您三晚住宿的總費用是286美元。您想如何支付？我將使用已登記的信用卡付款。
Not a problem. Here’s your final receipt. We hope you enjoyed your stay with us. Yes, everything was great. Thank you.
沒問題。這是您的最終收據。希望您在我們酒店住得愉快。是的，一切都很好。謝謝您。
Can I get your feedback on your stay with us? How was your overall experience? The stay was excellent. The room was comfortable, and the staff was very friendly.
我可以得到您對我們酒店住宿的回饋嗎？您整體的住宿體驗如何？住宿體驗很棒。房間很舒適，員工也非常友善。
That’s great to hear. We appreciate your feedback. Would you consider leaving a review on our website or a travel platform? Absolutely, I’ll be sure to leave a positive review.
聽到您這麼說真是太好了。感謝您的反饋。您會否考慮在我們的網站或旅遊平台上留下評論？當然，我一定會留下正面評價。
Thank you for staying with us. We hope to see you again soon. Safe travels! Thank you, and have a great day.
感謝您入住我們酒店。希望很快再見到您。祝您旅途平安！謝謝您，祝您有美好的一天。
Is there a place where I can leave my luggage after checking out while I explore the city? Absolutely, we have a complimentary luggage storage area for our guests.
退房後在我遊覽這座城市時這裡有地方可以讓我寄放行李嗎？當然有，我們為房客提供免費的行李寄放區。
How long can I keep my luggage there? You can leave your luggage with us for up to 6 hours after check-out.
我可以在那裡存放行李多久？您可以在退房後將行李存放我們這裡最多6個小時。
Perfect, that will give me enough time to do some sightseeing before my flight. Thank you for the accommodation. You’re welcome. Enjoy your day, and have a safe trip.
太好了，那將給我足夠的時間在登機前觀光多一些。感謝您的住宿安排。不客氣。祝您今天愉快，有一個平安的旅途。
